Administration › Options Manager › Web Options

Web Options

These options control the CA SDM web interface operation:

auto_suggest_status

Displays matching records for the text entered in lookup fields within the Analyst interface.

Note: For this option to work correctly, the Using Screen Reader user preference must be disabled. To specify user preferences, select View, Preferences on the menu bar.

Default: On

copy_inactive

Copies the inactive attributes of an object (such as the previous assignee) from the original record to the new record.

Note: By default, this option is uninstalled so that links to inactive objects are not copied. If you install this option, or if you migrated from CA SDM r12.5, links to inactive objects are copied.

charset

Defines the default HTTP character set for the web interface. You cannot uninstall this option.

The value of this option is set in the charset parameter of the HTTP content-type header and it matches the character encoding of the operating environment when CA SDM is configured.

Under normal circumstances, this option does not need updating after initial configuration.

Important: Restarting the CA SDM server is not required.

export_max_fetch_rows

Determines the maximum number of rows that users can export for a list.

Default: 5000

max_records_auto_suggest

Specifies the number of suggestions to display in matching results. For example, increase the number of suggestions if analysts in your environment request 50 suggestions.

Default: 25

min_chars_auto_suggest

Specifies the minimum number of characters that a user enters in a lookup field before the field starts displaying matching results. For example, increase the number of characters if your environment contains many users that share the first three characters in their user names. T

Default: 3

mouseover_preview_delay_time

Specifies the delay time, in milliseconds, between hovering the mouse cursor over an object link and the display of the mouseover preview. The preview is not generated if the mouse is moved away from the link before the delay time expires. Enter a value from 100 to 5000 in the Option Value field.

Default: 1000

pdmweb_cache_disable

All regular files from bopcfg/www are cached. If this option is installed, the PDMWEB servlet does not cache the files, which means all files are retrieved from the directory each time one is needed.

pdmweb_cache_sitemods

The PDMWEB Servlet, by default, does not cache files from the $NX_ROOT/site/mods folder. If this option is installed, files are cached from the sitemods folder.

prompt_for_knowledge

Enables a dialog that prompts users to search the knowledge base before creating issues from the customer web interface and requests from the employee web interface.

scoreboard_entry_limit

Limit for adding new scoreboard nodes and folders. When the system reaches the limit, existing folders and nodes continue to display information. However, the user must delete unused folders or nodes before creating new ones.

suppress_web_hier_search

Suppresses the hierarchical search used on the web for request, incident, and problem areas, category, and root cause. This option is useful for tables that are not organized hierarchically, or when one or more of the hierarchical levels contains a great many records. When hierarchical search is suppressed for a table, search requests on the table are processed as lookups.

The value of this option is list of object names of the tables for which hierarchical search is suppressed. If more than one table name is specified, values are separated by spaces. Valid values are:

• chgcat - Change order category
• isscat - Issue category
• pcat_cr - Request area
• pcat_in - Incident area
• pcat_pr - Problem area
• rc - Request root cause

Important! To avoid errors when using autocomplete, we recommend that you use this option instead of modifying the dtlHier macro to dtlLookup in the HTMPL file.

use_nested_tabs

Displays nested tabs within the current form. The analyst can expand each tab to view key details. If you want to revert to the notebook styles used in CA SDM r12.5, you can disable the nested tabs control. For example, analysts in your environment prefer to click a tab that shows only the content of that tab.

web_auto_update

Requests the automatic update of scoreboard counts for analyst web users. When this option is installed, each web analyst session requests updated scoreboard counts at the interval specified in the option.

The value of this option is the number of seconds between updates, with a minimum value of 60 seconds (one minute). Web scoreboard updating occurs in the background. The analyst end user can see periodic activity on the main page. In addition, updated count values are highlighted on the scoreboard. The highlighting remains until the user either clicks on the scoreboard link to display the associated list, or presses the Update Counts button.

Activating this option affects the overall load of the system as follows:

• Each web user can send additional requests to the server at the frequency specified in the option.
• The web engine receives messages from the object engine each time a database update causes the count associated with a query to change.

When the web auto update option is not installed, the web engine requests counts from the object engine only when a web user explicitly requests an update.

web_wildcard_search

Installing this option enables a wildcard search for all text fields when using Search Filters. To perform a wildcard search, you add the "%" symbol after a text string. For example, entering the string "option%" retrieves all records that begin with the word "option". Installing this option eliminates the need for the "%" symbol and conducts wildcard searches by default.

Note: Installing this option enables functionality equivalent to using the "%" symbol only at the end of the search string, not at the beginning. For example, with this option installed, searching the Options Manager option list for the string "ldap" finds all options with names beginning with "ldap" but does not find the "default_ldap_tenant" option.

wsp_domsrvr

Specifies the name of an object engine dedicated to the Web Screen Painter (WSP). The WSP webengine, designated by the companion option wsp_webengine, is the only client process allowed to connect to the object engine identified by wsp_domsrvr. You must install both the wsp_domsrvr option and wsp_webengine option in order to enable the WSP schema modification test feature.

The value of this option must be a string beginning with the characters "domsrvr:". It is recommended that you use domsrvr:wsp as the name of the WSP object engine.

Installing this option automatically runs the WSP object engine on the primary server.

wsp_webengine

Specifies the slump name of the webengine used by Web Screen Painter users. All WSP users connect to this webengine, and use it for preview sessions.

All files saved by WSP users are stored in the site/mods directory on the server running this webengine, which must be the CA SDM primary server. Because WSP saves information on the server running its webengine, all WSP users must connect to the same webengine. If the wsp_wengine option is not installed, WSP users connect to the default webengine: web:local, sharing it with other users.

The value of this option must be a string beginning with the characters: "web:". We recommend you use web:wsp as the name of the WSP webengine.

Important! Installing or uninstalling an option requires you to restart the CA SDM servers. For advanced availability configuration, not all options require you to restart all the servers. Ensure that you read the Server Restart List before restarting any server.