Configuration Items › Define Contact Information

Define Contact Information

You can define detailed information about the contacts that are responsible for a configuration item.

To define contact information for a CI

1. On the Scoreboard, select Configuration Items, Active or Inactive.
2. Select the Priority, Warranty, and Ownership for the configuration item you want to edit.

   The Configuration Item List appears.

3. Select the Configuration Item that you want to edit.

   The Configuration Item Detail page appears.

4. Click Edit.

   The Update Configuration Item page appears.

5. Select the Contacts tab.
6. Complete the tab fields as appropriate.
7. (Optional) Click Update Contacts.

   The Contact Search page displays.

8. Complete one or more of the search fields, and click Search.

   The Contact List page displays the contacts that match your search criteria.

9. From the list on the left, select the contacts that you want to assign to this configuration item. To select multiple contacts, hold down the CTRL key while clicking the left mouse button.
10. When you have selected all the contacts you want, click the move button (>>).

    The selected contacts move to the Assigned to CI list on the right.

11. Click OK.

    The Configuration Item Detail page displays the selected contacts listed on the Contacts tab.