Configuration items (CIs) include all the hardware, software, and services associated with your system. Configuration item records uniquely identify each item and its exact location. These records are part of the inventory components that make up your database. You can reference these records in incident and problem records.
Important! You can attach configuration items only if they are Active. You cannot search for an Inactive CI when working on a ticket.
Important! Depending on your role, you do not have access to all the functionality described in this section. For example, some predefined roles can edit records but cannot create new ones.
This section contains the following topics:
View Configuration Item Events
Define Organization Information
View Associated Change Windows
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