Configuration Items › Service Information

Service Information

You can store detailed information related to servicing a configuration item.

To define service information for the configuration item:

1. On the Service Desk tab, browse to Configuration Items, Active or Inactive. Select the Priority, Warranty, and Ownership for the configuration item you want to edit.

   The Configuration Item List appears.

2. Select the Configuration Item to edit.

   The Configuration Item Detail page displays.

3. Click Edit.

   The Update Configuration Item page displays.

4. Select the Service tab and fill in the fields as appropriate.
5. Click Save.

   The configuration item definition is saved and the Configuration Item Detail page appears.

The following buttons are available for viewing configuration item details:

Asset Viewer

Opens the Common Asset Viewer, a detailed view of the configuration item that includes all properties that are managed or discovered.

Affected Tenants

Displays the tenants affected by this CI, based on its associated contacts and organizations. Note: This button only appears when multi-tenancy is installed.

CMDBf Viewer

Displays the Federated View, a side by side view of CI attributes across registered MDRs.

Visualizer

Opens the Visualizer, which displays a graphical representation of the configuration item showing its relationship to other resources.

See Also

Service Fields

This section contains the following topics:

Service Fields