Configuration Items › View History › Search Configuration Item Logs

Search Configuration Item Logs

CA SDM lets you locate, view, and edit configuration item log information.

To search configuration item logs

1. On the Service Desk tab, browse to Configuration Items, Active or Inactive. Select the Priority, Warranty, and Ownership for the configuration item you want to edit.

   The Configuration Item List appears.

2. Select the Configuration Item to edit.

   The Configuration Item Detail page displays.

3. Click Edit.

   The Update Configuration Item page displays.

4. Select the Log tab.

   A list of log entries for this configuration item displays.

5. Click Search Logs.

   The Configuration Item Log Search page displays.

6. Complete one or more of the search fields as follows:
   • Earliest/Latest Log Date—Enter the earliest date, latest date, or both, for the log record that you want to display. Enter the date and time directly in the format mm/dd/yyyy hh:mm am | pm or click the calendar icon to select the date and time.
   • Log Text—Enter the first few characters of the log text to display a list of logs beginning with that text.
7. (Optional) Click More to display additional search fields.
8. Click Search.

   The Configuration Item Log List page opens to display the logs that match your search criteria. You can select a log to view or edit it.