Service Fields

Service Type -- The level of support service received for this configuration item. For example, some items may receive problem resolution within four hours, while problems with others may be resolved within 72 hours. Enter the service type directly, or click the search icon to select the desired type.
Cost Center -- The code to which expenses related to this configuration item are charged. Enter the cost center directly, or click the search icon to select the desired cost center.
Responsible Organization -- The organization that is responsible for this configuration item.
Maintenance Organization -- The organization responsible for the maintenance of this configuration item.
Priority -- The level of attention given to problems with this configuration item.
Supply Vendor -- The vendor responsible for maintaining supplies for this configuration item.
Responsible Vendor -- The vendor responsible for maintaining the service provided by this configuration item.
Maintenance Vendor -- The vendor responsible for the maintenance of this configuration item.
Service Impact -- The level of importance of this service to the business.