Create a Configuration Item

You can create a configuration item to be linked to tickets. Configuration items give analysts information about the entities that tickets affect.

To create a configuration item

On the Scoreboard, select File, New Configuration Item on the menu bar.
The Create New Configuration Item page appears.
Enter a name and class for the configuration item.
The class is a unique identifier that categorizes the CI class you are adding to the database. You can enter a class directly into the field or click the search icon to search for a defined class.
Click Continue.
The Create New Configuration Item page displays additional entry fields.
Complete the fields as appropriate.
Use the controls available on the tabs at the bottom of the page as appropriate to configure and view information about the configuration item.
Click Save.
The configuration item definition is saved and the Configuration Item Detail page appears.

Note: A notification appears for successful and unsuccessful changes. If a change is not successful, a warning message displays indicating the policy, attribute, and corresponding action that occurred.

The following buttons are available for viewing configuration item information:

Asset Viewer: Opens the Common Asset Viewer, a detailed view of the configuration item that includes all properties that are managed or discovered.
Affected Tenants: Displays the tenants affected by this CI, based on its associated contacts and organizations. Note: This button only appears when multi-tenancy is installed.
CMDBf Viewer: Displays the Federated View, a side by side view of CI attributes across registered MDRs.
Visualizer: Opens the Visualizer, which displays a graphical representation of the configuration item showing its relationship to other resources.

More information: