Administration › Service Desk › Application Data › Configuration Items › Configuration Item List › View the Event History for a Configuration Item

View the Event History for a Configuration Item

You can view historical events and the status of a configuration item.

To view the event history for a configuration item

1. On the Administration tab, select Service Desk, Application Data, Configuration Items, Configuration Item List.

   The Configuration Item Search page appears.

2. Search for a Configuration Item.

   The Configuration Item List appears.

3. Select the Configuration Item.

   The Configuration Item Detail page appears.

4. Click the Event History button.

   The Event History page displays the events and their status. The following fields require explanation:

   Condition

   Indicates the condition checked for by the event. CA SDM provides macros that check for standard conditions such as priorities and object status (for example, open or closed).

   Check Time

   Indicates the time that the event was checked, based on the time parameters that the event configuration specifies.

   Time Loaded

   Indicates the time that the event was loaded, based on the time parameters that the event configuration specifies.