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Create a Change Order from an Incident, Problem, or Request

While creating or editing an incident, problem, or request, you can define a change order to be associated with the incident, problem, or request.

To create a change order from an incident, problem, or request

  1. On the Create New or Update page for your incident, problem, or request, click Create Change Order.

    The Create New Change Order page displays.

    Note: The Create New Change Order page opens only if all the required fields are defined for your incident, problem, or request.

  2. Complete the fields as appropriate for the change order.

    See Change Order Fields for field definitions.

  3. Use the controls available on the tabs at the bottom of this page to process the change order as appropriate.

    See Change Order Tabs for more information.

  4. Save and close the window.