The following tabs are available on the Create Change Order, Change Order Detail, and Update Change Order pages:
Related Tickets
Creates a parent and child relationship between the change order and another change order.
Attaches related incidents and problems to a change order for analysts to reference.
Attaches requests that the change order causes for analysts to reference.
Configuration Management
Links configuration items (CIs) to a change order to provide information to analysts about the system that the ticket affects. Configuration Items are automatically added to this list when a Change Specification is created.
Lists the change specifications that are associated with the CI and the verification status. Change specifications are highlighted in red if they have failed verification or require manual verification.
Displays logged information about change verification activity for this Change Order. For example, this log identifies a CI where CACF detected a variance or rogue change. Verification log entries highlighted in red indicate the corresponding change specification is either Failed Verification or Manual Verification Active and may need further attention from the user.
Additional Information
Defines custom properties for change order categories.
Associates Workflow tasks with a change order.
Associates a service event to indicate the level of support for the ticket.
Attaches a document or a link to a URL to the change order.
Identifies change orders that conflict with the one being viewed.
Creates a change order using a template using the current ticket as a model.
Calculates estimated cost and duration of the entire change order by adding the estimated cost and duration of each task.
Logs
Displays a log of the activities performed to resolve the change order.
Displays a record of significant actions that occur regarding the change order.
Displays the assistance session log and lets you invite the end user to an assistance session.
Note: If multi-tenancy is installed, the list page displays Tenant and Public Data settings in the search filter. Public Data can be Excluded or Included with Tenant data; Only searches for public objects exclusively. On detail pages, select the appropriate tenant from the list. If you select <empty>, the object is public.
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