The following fields are available for filtering searches of change order tickets.
Note: All search fields that allow text entry support use of the % wildcard character.
Note: If multi-tenancy is installed, the list page displays Tenant and Public Data settings in the search filter. Public Data can be Excluded or Included with Tenant data; Only searches for public objects exclusively. On detail pages, select the appropriate tenant from the list. If you select <empty>, the object is public.
Specifies tickets based on whether they have or have not been assigned to a user or group. Various combinations of the status of a ticket Assignee and Group fields are available in a drop-down list. For example, you can include tickets that have an assignee but no group, a group but no assignee, and other combinations of the two field values.
Specifies the name of the person assigned to handle the record. You can enter a value directly or click the magnifier to search for a name.
Specifies the group that is responsible for this record. You can enter a value directly or click the magnifier to search for a group.
Specifies change orders that have closure codes attached, such as Successful, Unsuccessful, or Successful with Errors.
Specifies the contact name of the person affected by the record. You can enter a value directly or click the magnifier to search for a contact name.
Specifies the name of the person who initiated the ticket. This person must be a defined contact. You can enter a value directly or click the magnifier to search for the name.
Specifies the priority ranking of the record to determine the amount of attention it receives.
Specifies tickets with a specific risk level. The risk level is evaluated from risk surveys or manually updated by your administrator.
Indicates whether the record is Active or Inactive. This value applies to the current record only, not the associated template.
Specifies the status code of the record. For example, you can list only the tickets with a status code of Fix in Progress, or Close Requested. You can enter a value directly or click the magnifier to search for a status.
Specifies tickets assigned to a specific change category. You can enter a value directly or click the magnifier to search for a category.
Specifies tickets of a specific type.
Specifies tickets that have a specific conflict status.
Specifies a special handling type to search for, such as a visitor or security risk type. You can enter a value directly or click the magnifier to search a special handling type.
(Optional) Click the first 
link to display the following additional fields:
Specifies the Change Advisory Board group that is responsible for a particular change order.
Specifies YES/NO to indicate whether the change requires approval from a CAB.
Specifies tickets that were created with a template, or not created with a template.
Specifies tickets that were created with an active template, or created with an inactive template.
Specifies tickets opened by a specific user. You can enter a value directly or click the magnifier to search for a contact by name.
Specifies tickets with a specified parent/child relationship. Select Child to include tickets with parent tickets, Not a Child to include tickets with no parent ticket, or leave the field blank to disregard parent/child relationships.
Specifies tickets that have entered SLA violation, or tickets that have not entered SLA violation.
Specifies an impact code, such as 1—Entire Organization, that indicates how a ticket affects work being performed.
Specifies tickets that enter violation after the specified date and time.
Specifies tickets that enter violation before the specified date and time.
Specifies tickets with text in the Business Case field that matches your search string. Use of the % wildcard character is supported.
Specifies tickets with text in the Business Justification field that matches your search string. Use of the % wildcard character is supported.
Specifies tickets with summary text that matches your search string. Use of the % wildcard character is supported.
Specifies tickets with description text that matches your search string. Use of the % wildcard character is supported.
Specifies an identification for a ticket that belongs to an external system that integrates with CA SDM.
Specifies tickets with text in the Implementation Plan field that matches your search string. Use of the % wildcard character is supported.
Specifies tickets with text in the Backout Plan field that matches your search string. Use of the % wildcard character is supported.
Specifies a parent change order category.
Specifies the code associated with the core reason why the ticket was opened. You can enter a value directly or click the magnifier to search for a code.
Specifies a service type. Service types define the support level assigned to change orders. For example, to list only change orders with a 4-hour service requirement, select 4-hour service.
Specifies only tickets with the specified legacy service type. If your system has the classic_sla_processing option installed, the legacy service types used in Unicenter Service Desk r6.0 are enabled.
Specifies tickets that are currently scheduled to begin implementation after a specified date and time.
Specifies tickets are currently scheduled to begin implementation before a specified date and time.
Specifies tickets that are currently scheduled to complete implementation after a specified date and time.
Specifies tickets that are currently scheduled to complete implementation before a specified date and time.
Specifies tickets with a "need by" date after a specified date and time.
Specifies tickets with a "need by" date before a specified date and time.
Specifies tickets opened after a specified date and time.
Specifies tickets opened before a specified date and time.
Specifies tickets with a "need by" date after a specified date and time.
Specifies tickets with a "need by" date before a specified date and time.
Specifies tickets opened after a specified date and time.
Specifies tickets opened before a specified date and time.
Specifies tickets with a "need by" date after a specified date and time.
Specifies tickets with a "need by" date before a specified date and time.
Specifies tickets opened after a specified date and time.
Specifies tickets opened before a specified date and time.
Specifies tickets with a total estimated cost greater than a specified value.
Specifies tickets with a total estimated cost less than a specified value.
Specifies tickets with a total estimated duration shorter than a specified value.
Specifies tickets with a total estimated duration longer than a specified value.
Specifies only tickets with a total actual cost greater than a specified value.
Specifies only tickets with a total actual cost less than a specified value.
Specifies only tickets with a total actual duration shorter than a specified value.
Specifies only tickets with a total actual duration longer than a specified value.
Note: You can click the More icon to display the Additional Search Arguments field. This field is intended only for expert users who understand SQL and Majic and can use it to specify search arguments that are not available in the standard search filter fields. You can enter a SQL WHERE clause in this field to specify an additional search argument.
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