Incidents › Add Activities to an Incident › Attach to Existing Change Order

Attach to Existing Change Order

You can attach an incident to a related change order. Change orders are requested changes that vary from the original scope of a specific project or task.

To attach an incident to an existing change order

1. Select the incident from the Incident List page on the Service Desk tab.

   The Incident Detail page appears.

2. Select Activities, Attach to Existing Change Order on the menu bar.

   The Attach Change Order to Incident page appears.

3. Click Change.

   The Change Order Search page opens.

4. Enter the search criteria you want to use and click Search.

   A list of change orders matching the search criteria appears.

5. Select the desired change order from the list.

   The Attach Change Order to Incident page displays the selected change order number in the Change field.

   Note: If you know the Change Order number, you can type it in the Change field.

6. (Optional) Enter comments in the Remarks field.
7. Click Attach.

   The incident is attached to the change order, and the activity is recorded on the Activities tab on the Incident Detail page.

More information:

Detach Change Order