Incidents › Add Activities to an Incident › Manual Notify › Send a Manual Notification to a Temporary Email Address

Send a Manual Notification to a Temporary Email Address

You can send a manual notification to a temporary email address, for example, one that is not associated with a contact record.

To send a manual notification to a temporary email address

1. Select the ticket from a ticket List page on the Service Desk tab. For example, click an incident link from the Incident List.

   The ticket Detail page appears.

2. Select Activities, Manual Notify on the menu bar.

   The Manual Notification page appears.

3. Complete the following field, and click Add Email.

   Email address

   Specifies an SMTP address for an email recipient. You can specify temporary email addresses (for example, addresses not associated with a contact record). Separate multiple addresses with a semi-colon.

   Note: This field appears only if the Administrator installed the notification_allow_temp_address Update Options (Options Manager, Notifications).

   The address is added to the Recipients list.

4. Complete the remaining fields as appropriate.
5. Click Notify.

   The manual notification is sent and the activity is recorded on the Activities tab of the ticket Detail page.