Issues › Create an Issue › Create an Issue from the File Menu

Create an Issue from the File Menu

On the Service Desk tab, you can create a new issue from the File menu without using a template.

Note: If multi-tenancy is installed, select the appropriate tenant from the drop-down list. The public (shared) option creates the object for all tenants.

To create a new issue from the File menu

1. On the Service Desk tab, select File, New Issue.

   The Create New Issue window opens.

2. Complete the fields as appropriate for the issue.

   See Issue Fields for field definitions.

3. Use the controls available on the tabs at the bottom of this page to process the issue as appropriate.

   See Issue Tabs for more information.

4. Click one of the following buttons:
   • Save—Saves the issue and closes the page.
   • Auto Assign—Triggers an auto assignment task, and updates the activity log.

     Note: This button appears only when the ticket specifies a category or area that has auto-assignment enabled.

   • Cancel—Closes the page without saving any changes.
   • Reset—Resets all fields to the last saved values.
   • Find Similar—Opens the Find Similar page to search for similar problems.
   • Quick Profile—Displays the contact information for the user entered in the Affected End User field. If you are creating an issue, a list of available users appears. You can select the user that is in the Affected End User field.
   • Use Template—Displays a list of available issue templates. You can select the template you want to use for creating this issue.