The following tabs are available on the Create Issue, Issue Detail, and Update Issue pages:
Defines custom properties for issue categories.
Lists Workflow tasks associated with the issue.
Links configuration items (CIs) to an issue to provide information to analysts about the system that is affected by the ticket.
Searches for or submits information to the knowledge base to help resolve issues. The Federated Search capability helps you to get the knowledge search results from multiple sources. For example, Google, SharePoint, CA Open Space, and so on.
Stores information about the issue solution with the issue record for future reference.
Displays a text description of the resolution to the issue.
Creates a parent-child relationship between the issue and another issue.
Displays a log of the activities performed to resolve the issue.
Displays a record of significant actions that take place regarding the issue.
Attaches a document or a link to a URL to the issue.
Associates a service type to indicate the level of support for the ticket.
Calculates the estimated cost and duration of the entire issue by adding together the estimated cost and duration of each task.
Defines custom fields for tracking information about the issue.
Creates a template using the current ticket as a model.
Displays the assistance session log and lets you invite the end user to an assistance session.
Note: If multi-tenancy is installed, the list page displays Tenant and Public Data settings in the search filter. Public Data can be Excluded or Included with Tenant data; Only searches for public objects exclusively. On detail pages, select the appropriate tenant from the list. If you select <empty>, the object is public.
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