Issues › Issue Workflows › Process CA Workflow Workitems › Update a Workflow Task

Update a Workflow Task

You can edit an individual workflow task to change the person or group assigned to the task, the expected date of completion, the expected cost, and so on.

Note: The following procedure applies only to issues assigned to a category with an associated CA SDM classic workflow. For information about working with issues assigned to a category with an associated CA Workflow process definition, see Process CA Workflow Workitems.

To update a workflow task for an issue

1. On the Service Desk tab, browse to Issues, Assigned or Unassigned. Select the priority for the issue you want to update.

   The Issue List appears.

2. Select the issue.

   The Issue Detail page appears.

3. Choose the Workflow Tasks tab, and select the workflow task to edit.

   The Change Workflow Detail page appears.

4. Click Edit.

   The Update Change Workflow page appears.

5. Edit the fields as appropriate.

   Refer to Update Workflow Task Fields for field definitions.

6. Click Save.

   The Change Workflow Detail page displays a successful save message.

7. Click Close Window.

   The Issue Detail page appears.

8. Click Refresh Workflow Tasks on the Workflow Tasks tab.

   The updated workflow task appears on the Workflow Tasks tab on the Issue Detail page.

More information:

Update Workflow Task Fields