Change Orders › Change Order Workflows › Process CA Workflow Workitems › Update a Workflow Task › Update Workflow Task Fields

Update Workflow Task Fields

• Task -- The name of the task. This name appears on the ticket's Workflow Tasks tab.
• Configuration Item -- The hardware, software, or service affected by the record. A record set up by the system administrator uniquely identifies each configuration item (CI) and indicates its precise location. Enter a value directly or click the search for a (CI).
• Actual Start Date -- Displays the date and time that the word Pending appears in the Status field for the task. The date and time display in mm/dd/yyyy hh:mm am | pm format. Enter a value directly or click the calendar icon to select the date and time.
• Assignee -- The name of the person assigned to the record. Enter a value directly or click the search icon to search for a contact.
• Group -- The group that is responsible for the record. Your system administrator defines groups of contacts that are responsible for different types of issues, requests, incidents, change orders, and so on. Any individual contact assigned to the group can handle the task once it is assigned to the group.
• Completed By -- The user ID of the person who changed the status of the task to its final state, such as Completed or Approved. Enter a value directly or click the search icon to search for a contact.
• Estimated Duration -- Estimates time to complete this task in hh:mm:ss format.
• Estimated Cost -- Estimates cost to complete this task. Enter the cost in integer format without periods or commas. It is best to enter the cost in dollars.
• Estimated Completion Date -- Displays when the task is expected to be completed. The date and time display in mm/dd/yyyy hh:mm am | pm format. Enter a value directly or click the calendar icon to select the date and time.
• Actual Duration -- Displays how long it took to complete the task. You can enter a value in hh:mm:ss format, or let the system post the actual duration when the Status field for the task changes to Complete (or the appropriate final status).
• Actual Cost -- Displays the actual cost to complete the task. You can enter a value directly, or let the system post the actual cost when the value in the Status field for the task changes to Complete (or the appropriate final status). If you choose to enter a value, enter the cost in integers without periods or commas. It is best to enter the cost in dollars.
• Actual Completion Date -- Displays the date and time when the task is completed. You can enter a value directly, or let the system post the actual completion date when the Status field for the task changes to Complete (or the appropriate final status). If you choose to enter a value, enter the date and time in mm/dd/yyyy hh:mm am | pm format or click the calendar icon to select a date.
• Sequence -- The default order in which this task appears on ticket's Workflow Tasks tab. The task with the lowest sequence number is listed first. Numbers do not need to be sequential. This field is read-only.
• Status -- Indicates the current status of the task within the overall process. Each workflow task has its own status, which remains separate from the status for the entire ticket. Available values are defined by your administrator. This field is required.
• Change# or Issue# -- The ticket number associated with this task. This number is unique, and assigned automatically. This field is read-only.
• Task Description -- Gives a detailed description of the task. After entering a description, you can check your spelling by clicking the Spelling button.