Knowledge Management › Work with Knowledge Documents › Edit Knowledge Documents › Add Comments

Add Comments

You can add comments to a document that flag the document for correction, promotion, retirement, and so on. In addition, if you notice a problem with the content in a document, you can assign the problem to another analyst for follow-up. Follow-up comments appear on the Comment List page after they are saved. To display this page, select Knowledge Documents, Follow-Up Comments on the Scoreboard.

To add comments

1. Open the document for editing.
2. Click the Comments tab.

   The Comment List appears.

3. Click Create New.

   The Create New Comment For Document page appears.

4. Select one of the following comments from the Comment Type drop down.
   • Broken Link
   • Candidate For Publication
   • Candidate For Retirement
   • Content Not Clear
   • Difficult to Find
   • General Comment
   • Incorrect Information
   • Missing Information
   • Recommend New Content
   • Review
   • Solution Does Not Work
5. Complete the comment field.
6. (Optional) Complete the following fields:

   Assignee

   You can assign the comment to another person for follow-up. Enter the name of the person assigned to handle the record, or click the search icon to search for the name.

   Target Date

   Identifies the date by which a comment must be followed-up on.

   Reply

   Enter a brief reply.

7. Click Save.
8. Click Close window.

   The comment appears on the Comment List page.