Problems › View Problem Events › View the Event History for a Problem

View the Event History for a Problem

You can view the event history for a problem to see what actions have been performed to resolve the problem.

To view the event history for a problem

1. On the ServiceDesk tab, browse to Problems, Assigned or Unassigned. Select the Priority for the problem.

   The Problem List appears.

2. Select the problem.

   The Problem Detail window opens.

3. From the menu select View, Event History.

   The Event History window opens.

   Condition

   Indicates the condition checked for by the event. CA SDM provides macros that check for standard conditions such as priorities and object status (for example, open or closed).

   Event

   Indicates the name of event associated with this row in the Event History list.

   Status

   Indicates whether the event is active or inactive.

   Check Time

   Indicates the time the event was checked, based on time parameters specified in the event configuration.