Requests › View Request Events › View the Event Delay History

View the Event Delay History

You can view the event delay history for a request to see descriptions of the service type event delays. Service type event delays let you suspend a service type event to prevent a service level violation.

To view the event delay history for a request

1. On the ServiceDesk tab, browse to Request, Assigned or Unassigned. Select the Priority for the request.

   The Request List appears.

2. Select the request.

   The Request Detail window opens.

3. From the menu select View, Event Delay History.

   The Event Delay History window opens.

   Start Time

   Indicates the date and time the delay began.

   Stop Time

   Indicates the date and time the delay ended.

   Actual Delay

   Indicates the actual duration of delay.

   Effective Delay

   Indicates the effective duration of delay.

   Service Type

   Defines the support level assigned to the ticket (for example, 4-hour service requirement).