Requests › View Request Events › View the Event History

View the Event History

You can view the event history for a request to see what actions have been performed to resolve the request.

To view the event history for a request

1. On the ServiceDesk tab, browse to Requests, Assigned or Unassigned. Select the Priority for the request.

   The Request List appears.

2. Select the request.

   The Request Detail window opens.

3. From the menu select View, Event History.

   The Event History window opens.

   Condition

   Indicates the condition checked for by the event. CA SDM provides macros that check for standard conditions such as priorities and object status (for example, open or closed).

   Event

   Indicates the name of event associated with this row in the Event History list.

   Status

   Indicates whether the event is active or inactive.

   Check Time

   Indicates the time the event was checked, based on time parameters specified in the event configuration.