Problems › Problem Attachments › Attach a Document to a Problem

Attach a Document to a Problem

You can attach a document to a problem so that it may be viewed when viewing or editing the problem.

To attach a document to a problem

1. On the Service Desk tab, select the desired problem from the Problem List page.

   The Problem Detail page appears.

2. Select the Attachments tab, and click Attach Document.

   The Add File page appears.

3. Enter the file name you want to attach, or click Browse to navigate to the desired file name.
4. Select the repository where the document is stored.
5. Enter a name for the attachment.

   This is the name that appears in the attachment list on the Problem Detail page.

6. Enter a description for the attachment.
7. Click Upload.

   The document is uploaded to the problem record and is listed on the Attachments tab of the Problem Detail page.