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CA Business Service Insight Integration
When you integrate CA Business Service Insight and CA SDM, the BSI Service tab displays Exceeds and Violations counts. The BSI Service by Metric and BSI Contract by Metric tabs display the Metric, Violation, Compliant, and Target attributes.
Note: These tabs only appear for CIs with Federated Asset mappings to the CA Business Service Insight MDR.
The integration provides the following reports:
- Service Level Compliance
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Displays information about CA SDM Enterprise Service family CIs.
- Modified Service Level by Metric vs. Target
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Displays information about CA SDM Enterprise Service family CIs.
- Modified Service Level by Contract vs. Target
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Displays information for CA SDM Contract family CIs when you enter a valid CA Business Service Insight Contract Party and you refresh the report.
Consider the following information to help you debug error messages:
- For an incorrect CA Business Service Insight MDR userID or SharedSecret, the error message displays Invalid username/org.name.
- For an incorrect CA Business Service Insight hostname, the error message displays BSI hostname is unknown.
- For an invalid Contract Party in the BSI Contract by Metric tab, the error message displays there is no metric data for the contract for the Reporting Period.
- If no CA Business Service Insight reports are associated with a particular Service or Contract, the error message displays one of the following messages:
- For Services, there are no service details report for federated service id.
- For Contracts, there is no metric data for the contract for the Reporting Period.
- If CA Business Service Insight services are down on the CA Business Service Insight computer, the error message displays the CA Business Service Insight hostname is uknown.