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Live Assistance › How to Provide Live Assistance to End Users › Capture a Screenshot

Capture a Screenshot

You can capture a screenshot of the end-user desktop when the connection quality is not sufficient for remote control, or if you only must see a screenshot of the end-user desktop.

To capture a screenshot

  1. Click the Screenshot tab.

    The Screenshot page appears.

  2. Click Get Screenshot.

    The screenshot file transfers to your computer and displays in the right pane.

    The screenshot pane stores your capture history.

  3. Click the picture to view it in original size.
  4. (Optional) Save the picture as an external file.
  5. Complete the assistance session.

    You can handle another end user from the queue.