Live Assistance › How to Provide Live Assistance to End Users › Impersonate the End User

Impersonate the End User

You can impersonate CA SDM login credentials during an assistance session. By default, you perform actions on the end-user computer with the end-user rights, but you can impersonate user rights with more privileges, such as an administrator.

Use impersonation when attempting to use tools that require higher privileges, such as when modifying the end-user registry, or executing an automated task.

To impersonate the end user

1. Click Session, Impersonate.

   The Impersonation dialog appears.

2. Select an available impersonation login or use other credentials.
3. Click Impersonate.

   You impersonate the end-user rights.