Live Assistance › How to Provide Live Assistance to End Users

How to Provide Live Assistance to End Users

The Support Automation Analyst Interface lets you provide live support to end users in your environment. Click the tab that corresponds to the tool you want to use.

More information:

Initiate a Chat with the End User

Execute an Automated Task

Browse the End-User File System

Transfer Files with the End User

Modify the End-User Registry

Capture a Screenshot

Impersonate the End User

Control the End-User Computer Remotely

Run a Program on the End-User Computer

Restart or Shutdown the End-User Computer

View the Session Log