Live Assistance › How to Provide Live Assistance to End Users › Transfer Files with the End User

Transfer Files with the End User

You can transfer files with the end-user computer. You can locate the appropriate file using the file explorer.

To transfer files

1. Select File Transfer.

   The File Transfer page appears.

2. Select the appropriate transfer option, such as Local to Remote.

   Locate the Source File.

   The Source File field populates.

3. Select the appropriate destination folder, such as Desktop.
4. Click Add to Transfer Queue.

   The Transfer Queue updates with the file transfer status.

Note: You can transfer additional files after the first file transfer completes, or if you cancel the first file transfer.