Live Assistance › How to Provide Live Assistance to End Users › Restart or Shutdown the End-User Computer

Restart or Shutdown the End-User Computer

You can restart, restart and reconnect, or shut down the end-user computer.

To restart or shut down a computer

1. Select Remote System Tools.

   The Remote System Tools appear.

2. Select the appropriate action from the drop-down list, such as Restart and Reconnect.
3. Click Proceed.
4. The end user is prompted with your selection and confirms your selected action.

   The action performs and the end-user computer restarts or shuts down.