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Live Assistance › How to Provide Live Assistance to End Users › View the Session Log

View the Session Log

All actions you perform during the assistance session, such as chat dialog (excluding Whisper conversations), automated task results, and using a specific Support Automation Analyst Interface tool update the Session Log.

To view the session log

  1. Open the active session view.

    The Active Session page appears.

  2. Select the Session Log from the toolbar or Sessions menu..

    The Session Log page appears.

  3. Click Refresh Now.

    The page refreshes.

  4. (Optional) Select the Auto-Refreshing check box.
  5. (Optional) Click Save Log to Disk.

    The save dialog appears. You can save the session log locally as an HTML file.