Administration › Support Automation › Tool Administration › Chat Preset Administration › Create a Chat Preset Group

Create a Chat Preset Group

You can manage chat presets responses into categories (groups).

To create a chat preset group

1. Select Tools, Chat Presets, Chat Preset Group List from the Support Automation menu.

   The Chat Preset Group List page appears.

2. Click Create New.

   The Create New Chat Preset Group page appears.

3. Complete the following fields:

   Tenant

   Specifies the tenant.

   Group Name

   Specifies the Chat Preset Group name.

   Click Save.

   The chat preset group is created.

4. (Optional) Click Edit in List to modify the Chat Preset Group Localizations.

   The Localized Chat Preset Group List page appears.