Search for a Chat Preset Group

You can search for a chat preset group.

To search for a chat preset group

Select Tools, Chat Presets, Chat Preset Group List from the Support Automation menu.
The Chat Preset Group List page appears.
Click Show Filter.
Additional fields appear.
Complete the fields and click Search.
The search limits the list to the information of interest.

Note: You can click the Export button to export the list results to a Microsoft Excel (.xls) file format for use outside of CA SDM.