Administration › Support Automation › Tool Administration › Chat Preset Administration › Update a Chat Preset Group

Update a Chat Preset Group

You can manage chat presets responses into categories (groups).

To update a chat preset group

1. Select Tools, Chat Presets, Chat Preset Group List from the Support Automation menu.

   The Chat Preset Group List page appears.

2. Click a Chat Preset Group.

   The Chat Preset Group page appears.

3. Click Edit.

   The Update Chat Preset Group page appears.

4. Modify the following field:

   Group Name

   Specifies the Chat Preset Group name.

5. (Optional) Click Edit in List to modify the Chat Preset Group Localizations.

   The Localized Chat Preset Group List page appears.

   Click Save.

   The chat preset group is saved.