You can create common responses to commonly asked questions and situations. Instead of repeatedly typing the same information, you can save a response and use it in other chat sessions.
You can send the presets to end users at the beginning of each session automatically, such as a greeting. You can also automatically populate the presets with information specific to the current session, such as the analyst name.
You can use the following types of presets in an assistance session:
Identifies a commonly used text response to an end-user question.
Identifies a commonly used URL that the end user can access.
You can localize each chat preset. The chat preset is synchronized with the end-user localization so that the end user receives correct localized presets.
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