Administration › Support Automation › Tool Administration › Chat Preset Administration › Create a URL Preset

Create a URL Preset

You can create a URL preset for a commonly used URL that the end user can access. When you save a URL, you can use it in other chat sessions.

To create a URL preset

1. Select Tools, Chat Presets, URL Preset List from the Support Automation menu.

   The Chat URL Preset List page appears.

2. Click Create New.

   The Create New Chat URL Preset page appears.

3. Complete the following fields:

   Tenant

   Specifies the tenant.

   URL Preset Group

   Specifies the URL preset group.

   URL Preset Name

   Specifies the URL preset name.

   Preset URL

   Specifies the URL of the preset.

   URL Title

   Title for the URL Preset.

   Click Save.

   The URL chat preset is created.

4. (Optional) Click Edit to modify the Localized URL Chat Preset List.

   The Update Chat URL Preset appears.

5. Click a localization link.

   The Chat URL Preset Localization Detail page appears.

6. Click Edit.

   The Update Chat URL Preset Localization page appears.

7. Enter the localized URL information and click Save.

   The localized URL preset is added.