Search for a URL Preset

You can search for a URL preset for a commonly used URL that the end user can access. When you save a URL, you can use it in other chat sessions.

To search for a URL preset

Select Tools, Chat Presets, URL Preset List from the Support Automation menu.
The Chat URL Preset List page appears.
Click Show Filter.
Additional fields appear.
Complete the fields and click Search.
The search limits the list to the information of interest.

Note: You can click the Export button to export the list results to a Microsoft Excel (.xls) file format for use outside of CA SDM.