Administration › Support Automation › Tool Administration › Chat Preset Administration › Update a URL Preset

Update a URL Preset

You can create a URL preset for a commonly used URL that the end user can access. When you save a URL, you can use it in other chat sessions.

To update a URL preset

1. Select Tools, Chat Presets, URL Preset List from the Support Automation menu.

   The Chat URL Preset List page appears.

2. Click a URL preset.

   The Chat URL Presets page appears.

3. Click Edit.

   The Update Chat URL Presets page appears.

4. Modify any of the following fields:

   URL Preset Group

   Specifies the URL preset group.

   URL Preset Name

   Specifies the URL preset name.

   Preset URL

   Specifies the URL of the preset.

   URL Title

   Title for the URL Preset.

   Click Save.

   The URL chat preset is saved.