Administration › Support Automation › Tool Administration › Chat Preset Administration › Update a Text Preset

Update a Text Preset

You can create a chat preset for a commonly used text response to an end-user question When you save a response, you can use it in other chat sessions.

To update a text preset

1. Select Tools, Chat Presets, Text Preset List from the Support Automation menu.

   The Chat Text Presets List page appears.

2. Click a text preset.

   The Chat Text Presets page appears.

3. Click Edit.

   The Update Chat Text Presets page appears.

4. Modify any of the following fields:

   Default Chat Preset for Session Join

   Select to define as the default Chat Preset for Session Join.

   Text Preset Group

   Specifies the text preset group.

   Text Preset Name

   Specifies the text preset name.

   Preset Text

   Specifies the text of the preset.

   Click Save.

   The text chat preset is saved.