Administration › Support Automation › Tool Administration › Automated Tasks Administration › Configure an Automated Task Script for Access

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Search for an Automated Tasks Classification

Create an Automated Tasks Classification

Search for an Automated Task

Update the Automated Tasks List

Configure an Automated Task Script for Live Assistance

Configure an Automated Task Script for Impersonation

Configure an Automated Task Script for Access

You can view the automated tasks that are available for use. You can configure the script to run for Live Assistance, Self-Service, or on the end-users computer even if they do not have system access rights.

To configure an automated task script for access

1. Select Tools, Automated Tasks, Automated Tasks List from the Support Automation menu.

   The Automated Tasks List page appears.

2. Click an automated task.

   The Automated Task Detail page appears.

3. Click Support Automation Access Level tab.

   Click Update Tasks to add an access level.

   Click Edit in List to select the automated script for Auto Run.

   Click Save(Y).

4. Click Save.

   The automated task is configured for access.