Administration › Support Automation › Tool Administration › Automated Tasks Administration › Create an Automated Tasks Classification

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Search for an Automated Tasks Classification

Search for an Automated Task

Update the Automated Tasks List

Configure an Automated Task Script for Live Assistance

Configure an Automated Task Script for Impersonation

Configure an Automated Task Script for Access

Create an Automated Tasks Classification

You can classify the automated tasks that are displayed to differentiate between the types of automated tasks.

To create a classification

1. Select Tools, Automated Tasks, Automated Tasks Classification from the Support Automation menu.

   The Automated Tasks Classification List page appears.

2. Click Create New.

   The Create New Automated Tasks Classification page appears.

3. Complete the following fields:

   Tenant

   Specifies the tenant.

   Automated Task Classification Name

   Specifies the name of automated tasks classification.

   Click Save.

   The automated tasks classification is added to the list.