Administration › Support Automation › Tool Administration › Automated Tasks Administration › Configure an Automated Task Script for Live Assistance
More Information
Search for an Automated Tasks Classification
Create an Automated Tasks Classification
Search for an Automated Task
Update the Automated Tasks List
Configure an Automated Task Script for Impersonation
Configure an Automated Task Script for Access
Configure an Automated Task Script for Live Assistance
You can view the automated tasks that are available for use. You can configure the script to run for Live Assistance, Self-Service, or on the end-users computer even if they do not have system access rights.
To configure an automated task script for Live Assistance
- Select Tools, Automated Tasks, Automated Tasks List from the Support Automation menu.
The Automated Tasks List page appears.
- Click an automated task.
The Automated Task Detail page appears.
- Click the Update Permissions button on the Configure script for Live Assistance tab.
The Permissions Assigned Update page appears.
- Select the permissions and use the arrow buttons to move them from column to column. Click OK.
The Permission Assigned Update page closes.
- Click Save.
The automated task is configured for Live Assistance.