Administration › Support Automation › Tool Administration › Automated Tasks Administration › Update the Automated Tasks List

More Information

Search for an Automated Tasks Classification

Create an Automated Tasks Classification

Search for an Automated Task

Configure an Automated Task Script for Live Assistance

Configure an Automated Task Script for Impersonation

Configure an Automated Task Script for Access

Update the Automated Tasks List

You can view the automated tasks that are available for use. You can configure the script to run for Live Assistance, Self-Service, or on the end-users computer even if they do not have system access rights.

To update the automated tasks list

1. Select Tools, Automated Tasks, Automated Tasks List from the Support Automation menu.

   The Automated Tasks List page appears.

2. Click an automated task.

   The Automated Task Detail page appears.

3. Complete the following fields:

   Classification

   Specifies the classification or group the automated task belongs to.

   Description

   Displays a description of the automated task.

   Disclaimer

   Specifies the disclaimer that must be agreed to before the script can run.

   (Optional) Click the Configure script for Live Assistance tab.

   (Optional) Click the Impersonation tab.

   (Optional) Click the Support Automation Access Level tab.

   Click Save.

   The automated task is added to the list.