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More Information

Create an Automated Tasks Classification

Search for an Automated Task

Update the Automated Tasks List

Configure an Automated Task Script for Live Assistance

Configure an Automated Task Script for Impersonation

Configure an Automated Task Script for Access

Search for an Automated Tasks Classification

You can search for the automated tasks classifications that are displayed to differentiate between the types of automated tasks.

To search for an automated tasks classification

  1. Select Tools, Automated Tasks, Automated Tasks Classification from the Support Automation menu.

    The Automated Tasks Classification List page appears.

  2. Click Show Filter.

    Additional fields appear.

  3. Complete the fields and click Search.

    The search limits the list to the information of interest.

Note: You can click the Export button to export the list results to a Microsoft Excel (.xls) file format for use outside of CA SDM.