Administration › Service Desk › Change Orders › Status › Define Change Status Codes

Define Change Status Codes

Note: If multi-tenancy is installed, select the appropriate tenant from the drop-down list. The public (shared) option creates the object for all tenants.

To define a change order status

1. On the Administation tab, select Service Desk, Change Orders, Status.

   The Change Order Status List appears.

   Note: You can export list results to a Microsoft Excel (.xls) file format for use outside of CA Service Desk Manager by clicking the Export button.

2. Click Create New.

   The Create New Change Order Status page appears.

3. Complete the fields as appropriate.

   See Change Order Status Fields for field definitions.

4. (Optional) Use the controls available on the tabs at the bottom of the page to configure the following:

   Change Order Transitions

   Controls how users select available statuses on the ticket form. With transition controls, you can control how a ticket transitions through different statuses by limiting the status list. You can use predefined transitions, modify the transitions, or create transitions.

   Change Order Dependent Attribute Controls

   Controls how attributes are designated as required (must supply) or locked (cannot update) depending on ticket status. With dependent attribute controls, you can determine which fields are shown, or required for the status. You can use predefined attributes, modify the attributes, or create dependent attributes.

5. Click Save.

   The status record is saved and the Change Order Status Detail page appears.

See Also

Update Initial Status Transitions

Search for Transitions