Administration › Service Desk › Application Data › Codes › Contact Types › Edit a Contact Type Code

Edit a Contact Type Code

You can edit predefined and custom contact type codes.

To edit a contact type code

1. Select Service Desk, Application Data, Codes, Contact Types on the Administration tab.

   The Contact Type List page appears.

2. Select the code you want to edit.

   The Contact Type Detail page appears.

3. Click Edit.

   The Update Contact Type page appears.

4. Edit the fields as appropriate.

   See Contact Type Fields for field descriptions.

5. Click Save.

   The updated code definition is saved.