Administration › Service Desk › Application Data › Codes › Reasons › Edit a Reason Code

Edit a Reason Code

You can edit reason codes.

To edit a reason code

1. Select Service Desk, Application Data, Codes, Reasons on the Administration tab.

   The Reason List page appears.

2. Select the code you want to edit.

   The Reason Detail page appears.

3. Click Edit.

   The Update Reason page appears.

4. Edit the fields as appropriate.

   See Reason Fields for field descriptions.

5. Click Save.

   The updated code definition is saved.