Administration › Service Desk › Application Data › Codes › Reasons › Search for a Reason Code

Search for a Reason Code

You can enter search criteria to filter the reason list to display only the codes of interest.

To search for a reason code

1. Select Service Desk, Application Data, Codes, Reasons on the Administration tab.

   The Reason List page appears.

2. Enter values the filter to limit the list to the codes of interest.

   See Reason Fields for field descriptions.

3. Click Search.

   The Reason List page displays the codes that match your search criteria.