Administration › Service Desk › Requests/Incidents/Problems › Define Transition Types › Edit Transition Types

Edit Transition Types

You can update a transition type.

To edit a transition type

1. On the Administration tab, select Service Desk, Request/Incidents/Problems, Transition Types.

   The Transition Type List page appears.

2. Select the desired transition type.

   The Initial Transitions page appears.

3. Click Edit.

   The Transition Type Detail page appears.

4. Edit the fields as appropriate.
5. Click Save, Close Window.

   The updated transition type appears on the Transition Type list.

More information:

Transition Type Fields