Administration › Service Desk › Requests/Incidents/Problems › Define Transition Types › Link Transition Types to Incident/Request Status Transitions

Link Transition Types to Incident/Request Status Transitions

You can link a transition type to any incident or request status transition.

To link a transition type to an incident or request status transition

1. On the Administration tab, select Service Desk, Requests/Incidents/Problems, Request (or Incident) Transitions.

   The Transition List page appears.

2. Open the desired status transition.

   The Transition Details page appears.

3. Click Edit.

   The Update Transition page appears.

4. Specify the transition type that you want to link to in the Transition Type field. You can enter a value directly or click the magnifying glass to search for a service type.

   The transition type is associated with the status transition.

5. Click Save, Close Window.

   The transition type appears on the Status Transition list when you redisplay the list.