Administration › Service Desk › Application Data › Codes › Urgencies › Edit an Urgency Code

Edit an Urgency Code

You can edit urgency codes.

To edit a urgency code

1. Select Service Desk, Application Data, Codes, Urgencies on the Administration tab.

   The Urgency List page appears.

2. Select the code you want to edit.

   The Urgency Detail page appears.

3. Click Edit.

   The Update Urgency page appears.

4. Edit the fields as appropriate.

   See Urgency Fields for field descriptions.

5. Click Save.

   The updated code definition is saved.