Administration › Options Manager › Email Options

Email Options

The email interface sends email notifications and lets users create tickets from an email.

mail_from_address

Specifies the mail notification From: address. The address is in the format Displayname<user@company.com>.

mail_login_password

Specifies the SMTP server login password.

mail_login_userid

Specifies the SMTP server login userid.

mail_max_threads

Specifies the maximum number of concurrent SMTP connections that can attempt to communicate with the server.

mail_reply_to_address

Defines the reply to address for email notifications. This option is useful if emails are sent from one user account, but you want replies sent to another email address. The default value is the same as the from address.

mail_smtp_domain_name

Defines the domain name of the SMTP server. You can clear the domain name by setting the value to NONE.

mail_smtp_hosts

Specifies a space-separated list of SMTP server host names for email notifications.

mail_smtp_host_port

Specifies an SMTP port to override the default SMTP port.

mail_smtp_security_level

Specifies the SMTP security level. Valid settings are: 0=no security, 1=basic authentication, 2=NTLM, 3=MD5 and 4=LOGIN. If you set this option to 1, set the mail_login_password and mail_login_userid options. Most SMTP servers do not require authentication.

mail_smtp_use_tls

Specifies the Transport Layer Security (TLS) usage in the email. The valid settings are Yes= Use TLS, No=Do not use TLS.

mail_ca_cert_path

Specifies the path where the trusted certificate has been deployed.

Note: For the advanced availability configuration, you must deploy the trusted certificate on the same location in all the CA SDM servers. CA SDM supports only Base-64 encoded (PEM) format for CA Certificates.